Refund & Cancellation Policy
At The Legend, we are dedicated to ensuring customer satisfaction with every purchase. Please read our cancellation and refund policy carefully to understand your rights and our obligations regarding your orders.
1. Cancellation Policy
Order Cancellation
- Orders can be canceled within 24 hours of placing the order or before the product is dispatched, whichever comes first.
- To cancel an order, please contact us at [email protected] with your order details.
- Once the order is dispatched, cancellations will not be permitted.
Exceptions
Cancellations are not allowed for:
- Custom or personalized products.
- Items specifically marked as “Non-Cancellable” at the time of purchase.
2. Refund Policy
Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- The product received is damaged, defective, or not as described.
- The wrong product was delivered to you.
Process for Refunds
- Submit a refund request within 7 days of receiving the product by contacting us at [email protected].
- Provide proof of purchase and supporting evidence (e.g., photos of the damaged or defective product).
- Upon approval, refunds will be processed within 7-10 business days to your original payment method.
Non-Refundable Items
- Products that have been used, damaged, or altered after delivery.
- Items returned without original packaging, tags, or invoices.
- Perishable goods or items marked as “Non-Refundable” at the time of purchase.
3. Replacement Policy
If you receive a damaged or defective product, we will provide a free replacement, subject to stock availability.
- Replacement requests must be initiated within 7 days of receiving the product.
- The original product must be returned in its original condition and packaging to be eligible for replacement.
4. Conditions for Returns
To ensure a smooth return process, please adhere to the following conditions:
- The product must be unused, undamaged, and in its original packaging with all tags intact.
- Include the original invoice or proof of purchase with the return.
- Returns must be initiated within 7 days of receiving the product.
5. Shipping and Handling Charges
- Refunds will not include shipping and handling charges unless the return is due to our error (e.g., wrong or defective product sent).
- Customers are responsible for return shipping costs unless otherwise agreed upon.
6. Changes to This Policy
The Legend reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Please review this policy periodically for updates.
Contact Us
For questions or assistance regarding cancellations, refunds, or returns, please reach out to us:
- Email: [email protected]
- Phone: +91 999 590 2660
We are committed to resolving your concerns and providing you with the best customer experience.